Since Medical Guardian does not offer professional installation, some consumers inevitably reported challenges with successfully setting up the equipment. Most clients are able to connect the system and check in with the monitoring center with no difficulties.
Other complaints dealt with Medical Guardian’s mobile GPS based medical alert system. In some areas, customers found that the GPS technology would not operate or could not connect to the Medical Guardian monitoring center. While this is to be expected in rural areas, the consumers who experienced this problem expressed frustration.
As with other medical alert systems, Medical Guardian has some reported billing problems, especially with clients who have attempted to cancel their service and are expecting a refund. Since Medical Guardian allows month to month payment that would make cancellation simple, consumers who are concerned about this issue can select that option.