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Philips Medical Alert System Review

Rounding out Reviews Bee’s Top 5 medical alert systems is Philips Lifeline. Those who have chosen Philips Lifeline appreciate their variety of medical alert system options that include a two for one system for married couples.

Expert Popularity Score
(8.5 of 10)
Expert Ratings
(8.5 of 10)
Consumer Popularity Score
(8.8 of 10)
Consumer Ratings
(8.6 of 10)
Consumer Complaints
(8.5 of 10)
Overall Rating
(8.5 of 10)
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Full Description

Philips Lifeline is one of the most established medical alert system providers available. Their long record of service demonstrates that they are reliable and efficient when it comes to handling emergency situation for their clients. Combined with this exceptional history of service, Philips Lifeline offers some of the latest innovations in medical alert system technology, including fall detection capabilities that automatically calls for help in the case of 95% of falls. Since falls are the number one cause of injury in the elderly, this feature is a priceless component to the Philips Lifeline alert system.

Since 1974, Philips Lifeline has offered medical alert systems that have protected millions of customers from lack of help in emergencies. With over 40 years of experience in the medical alert industry, Philips Lifeline has established themselves as leaders and innovators in this essential service.

Your loved one will feel safe and confident living independently, knowing that help can quickly be on its way. You will love the peace of mind that comes from having this safety net in place. Even seniors who are in good health and do not consider themselves a fall risk can benefit from having a medical alert system on hand. The scary statistics are that 1 in 3 seniors will experience injuries from a fall. You can rest assured with Philips Lifeline that they will have help on the way if this happens to your loved one.

Philips Lifeline offers four options of medical alert systems, so that you can choose the one that best fits your needs and budget. Smartphone and cellular technology enables two of these options to protect your loved one wherever they go. Two home based systems are ideal protection within the home. A budget friendly option provides a great system for a low monthly price, and the more premium option includes the latest fall detection technology.

Expert Popularity Score
Expert Popularity Score
(8.5 of 10)

The name Philips Lifeline is respected by experts in the medical alert system industry. As a company that has established its dependability and dedication to customer service, Philips Lifeline is a frequently mentioned brand in discussions of top medical alert systems. One factor that makes Philips Lifeline a trusted leader is their efforts to provide a medical alert system that fills the needs of each person they serve.

Four options of medical alert systems from Philips Lifeline ensures that clients may choose premium fall detection, basic home monitoring on a budget, cellular GPS based service, or responsive smartphone application. Diverse options, reliable service, and innovative technology make Philips Lifeline a clear choice for medical alert system experts. Customer support is also offered in an unparalleled 200 languages to ensure that each customer is comfortable communicating through their Philips Lifeline medical alert system.

Expert Ratings
Expert Ratings
(8.5 of 10)

Expert ratings on medical alert systems often take into account the features, reliability, and cost of each system. Philips Lifeline is a commonly included entry in expert recommendations for medical alert systems. Trusted organizations like Consumer Reports have tested and enthusiastically recommended the Philips Lifeline system for several years.

When medical alert system experts analyze the benefits of each system available, they exhaustively consider each feature of the products on the market. Some of the characteristics that they look at may even be elements that you haven’t thought of yet. The vital characteristic of expert reviews and ratings is that they know exactly what to look for when it comes to medical alert systems.

Expert ratings of medical alert systems take into account cost. Where various options are available, such as with Philips Lifeline, they evaluate which features come at base price and how much additional investment is required to obtain other desirable features. For example, the traditional home based medical alert system from Philips Lifeline comes at a monthly cost of approximately $30 per month. In order to add the equipment that provides fall detection technology, you will need to add another $15 each month to that cost. Depending upon your needs, you can decide which premium features your loved one should have on hand.

Reviews Bee includes the expert opinions of several trusted organizations in the expert rating score that is then included in the Reviews Bee algorithm. As a vital component of the final Reviews Bee score, positive expert ratings were essential to the top score received by Philips Lifeline.

Consumer Popularity Score
Consumer Popularity Score
(8.8 of 10)

Unlike expert ratings, consumer reviews can vary wildly since they are based on a single experience. While expert opinions are based on equipment, customer service, and emergency responses operating as planned, consumer experiences can fall outside the norm. Reviews Bee tirelessly reads and researches the opinions of buyers on consumer review websites such as Yelp and Amazon so that you don’t have to. A thorough evaluation of consumer reviews enables Reviews Bee to determine whether there are regular sources of dissatisfaction with a medical alert system. We are also able to establish positive patterns of experiences with each emergency alert system. You can rest assured that the best summary of available information is provided here at Reviews Bee For Philips Lifeline, consumer reviews are overwhelmingly positive. Customers state that they are regularly pleased by the investment in their loved one’s Philips Lifeline medical alert system. Responses to emergency situations is described as prompt, professional, and friendly. With Philips Lifeline automatic fall detection technology and wide range of service, many clients have been helped even when they couldn’t call for it.

Consumer Ratings
Consumer Ratings
(8.6 of 10)

The first thing that most people notice when looking at consumer feedback is the star rating given to a product or service. While the information included in detailed reviews can be essential to our purchasing decisions, we can’t help but look at those little stars first. Since these star ratings are a great summary of consumer experience, they are included in the Reviews Bee algorithm. This is a category in which Philips Lifeline was able to shine, with an incredibly high compiled star rating of 9.87. Only Mobile Help, with a much smaller, niche customer base, scored higher in this category.

The consumer rating is just one aspect off the total Reviews Bee Score because we understand the subjectivity of star ratings and the need to investigate the detail behind those scores. We do this in our Consumer Popularity Score, which digs deep into the content of consumer reviews.

Consumer Complaints
Consumer Complaints
(8.5 of 10)

Considering their impressive customer base that includes approximately 750,000 households, the number of customer complaints on file for Philips Lifeline is miniscule. Reviews Bee considers complaints within reviews, on medical alert system discussions online, and those filed with the Better Business Bureau. By taking an in depth look at consumer complaints across a wide variety of forums, we are able to establish the level of satisfaction that one can expect from each medical alert system company.

Philips Lifeline performs well in this category, with a majority of their clients expressing satisfaction with their service. Where there are complaints filed, they typically involve billing issues. This is the most common complaint filed for medical alert system providers across the board, with many consumers experiencing challenges when attempting to cancel service. Since Philips Lifeline does not require a contract and upfront payment of multiple months, they have less of these complaints than other providers.

Overall (8.5/10)

Philips Lifeline is a well established and trusted name in medical alert systems for good reason. Their customer service is friendly and competent. They offer a variety of options to fit senior needs and budgets, and a lengthy contract of service is not required. Many customers appreciate the fact that Philips Lifeline keeps their monitoring center in-house and offers service in almost any language you can think of. It truly is a company devoted to serving their clients and the senior community. Reviews Bee is happy to include them in our top 5 recommendations for medical alert systems.