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Bay Alarm Medical System Review

With six decades of experience in security systems and alarms, Bay Alarm is well suited to serve customers through their medical alert system division. Bay Alarm is a California based company that provides premium medical alert system features at reasonable annual rates.

Expert Popularity Score
(9.9 of 10)
Expert Ratings
(9.7 of 10)
Consumer Popularity Score
(9.5 of 10)
Consumer Ratings
(9.8 of 10)
Consumer Complaints
(9.8 of 10)
Overall Rating
(9.9 of 10)
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Full Description

 

Though it is a large and reputable company, Bay Alarm is also family owned, giving it a refreshing approach to customer service. Their medical alert system offers the choice of necklace pendant or wristlet to keep seniors’ emergency button comfortably close. Customers contact the 24 hour monitoring station by pushing the button and explaining their emergency. One of the great cost saving aspects of a Bay Alarm account is that a second pendant can be added to an account for a one time fee of $35. Therefore two spouses or family members can receive monitoring for the monthly cost of a single person.

Installation is quick and simple, not requiring an expensive professional installer. The medical alert system requires an electric outlet and a phone jack to operate. Once you have set up your system and tested it by pushing the button to contact the monitoring center, it is fully operational up to an astounding 1,000 feet.

With Bay Alarm, customers have the option of adding premium features for fall detection or smoke and carbon monoxide monitoring. These features alert the monitoring center when there is an issue that the customer is unaware of or unable to report. If you are worried about your loved one’s ability to press a button and speak in the case of a fall, the automatic fall detection technology can provide you with priceless peace of mind.

Bay Alarm gives clients the option of paying monthly, quarterly, or annually, but does not require lengthy contracts of service.

Expert Popularity Score
Expert Popularity Score
(9.9 of 10)

 

Experts are impressed with the premium features that Bay Alarm is able to offer as part of their medical alert system equipment. Reviews Bee compiles the review commentary of experts in the medical alert system industry in order to develop a score for our algorithm based on the opinions of those who know medical alert systems best. With vast knowledge of the options that exist in medical alert systems, expert reviews can compare and contrast systems in a ways that individual consumers are usually not capable of. Reviews Bee does the research for you, so that you have the best information to advise you in your purchase decision.

Since Bay Alarm offers all of the features that seniors look for in medical alert systems, with many options and price differences, experts rate it well.

Expert Ratings
Expert Ratings
(9.7 of 10)

 

Rankings and scores of experts as a vital component of the Reviews Bee algorithm. Experts who know the most about medical alert systems provide an essential component to our Top 10 medical alert systems rankings.

Bay Alarm is highly rated by experts due to their top quality equipment that includes premium features for seniors who want all of the best functionality from their medical alert system. Bay Alarm equipment features compare favorably to other medical alert systems. Experts rate Bay Alarm well in the cost category, though their top system comes at a higher monthly fee. The history as an alarm company gives Bay Alarm experience that serves them well in providing monitoring to medical alert system customers.

Customer service and billing are areas that Bay Alarm does not rate as highly in among experts and consumers. With premium equipment to offer, their customer service is a work in progress.

Consumer Popularity Score
Consumer Popularity Score
(9.5 of 10)

 

Almost 500 reviews were compiled, read, and analyzed to develop Reviews Bee’s Consumer Popularity Score for Bay Alarm’s medical alert system. Bay Alarm comes in second of Reviews Bee Top 10 medical alert systems according to this measure. Second only to Life Alert in Consumer Popularity, Bay Alarm has more available consumer reviews than almost any other medical alert system company.

As with expert reviews, consumers are quick to praise Bay Alarm’s superior equipment and offering of desirable features. For people who are looking for peace of mind regarding a loved one that lives far away, the automatic detection equipment is well worth the price. Fall detection, as well as carbon monoxide and smoke monitoring, make Bay Alarm one of the most comprehensive medical alert systems you can buy. Consumers appreciate the fact that their loved one is covered by their medical alert system in a wide variety of circumstances.

Consumer Ratings
Consumer Ratings
(9.8 of 10)

 

Bay Alarm ranks seventh according to the star rankings compiled by Reviews Bee from hundreds of consumer reviews. This is the lowest component of Bay Alarm’s algorithm that is included in the overall Reviews Bee score. Bay Alarm’s challenges with providing the customer service that seniors and their families expect is the driving force behind their relatively low star ranking compared to medical alert system providers.

Reviews Bee has evaluated hundreds of consumer reviews and averaged star ratings to calculate a Consumer Rating of 7.15 for Bay Alarm. When it comes to buyer satisfaction, premium equipment cannot make up for the disappointment in Bay Alarm customer service to its clients.

Consumer Complaints
Consumer Complaints
(9.8 of 10)

 

Consumer complaints regarding Bay Alarm center on their customer service, billing, and monitoring service representatives. Though they excel in the hardware department, Bay Alarm struggles providing the soft services that their clients expect concerning the care and monitoring of their elderly loved ones.

Two complaints not related to customer service included shipping charges and annual billing. Bay Alarm charges a $10 shipping fee for medical alert system equipment. This may seem insignificant until compared to free shipping offered by their competitors. Bay Alarm also requires up front annual payment for services, which customers struggle to get prorated refunds of when they cancel service. The benefit of the annual billing is the affordable monthly rate it offers.

Overall (9.9/10)

If you are looking for premium equipment that has all the medical alert features available at an affordable price, Bay Alarm may be the ideal choice for you. Understanding their annual billing and contract requirements is key to avoiding disappointment later on. They do not typically provide refunds to people cancelling service during a prepaid period, so only pay for a service period that you know you will require. You will need to balance the reduced monthly fee offered by longer prepayment periods with the commitment it requires when choosing a medical alert system from Bay Alarm.