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Life Alert Medical Alerts System Review

With a Reviews Bee Score just slightly below the Philips Lifeline medical alert system, Life Alert is a great choice as an emergency alert system for your loved one. Known as the “I’ve fallen and I can’t get up” company, Life Alert is a reputable company in the industry.

Expert Popularity Score
(6.9 of 10)
Expert Ratings
(7.6 of 10)
Consumer Popularity Score
(8.0 of 10)
Consumer Ratings
(9.9 of 10)
Consumer Complaints
(7.3 of 10)
Overall Rating
(8.4 of 10)
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Full Description

For medical alert system users who would like notifications to go directly to local emergency services, Life Alert offers what you are looking for. The panic button on Life Alert systems bypasses a monitoring center and connects directly with 911 to ensure speedy reaction times. In some situations, this prompt emergency services reaction has been known to save lives of Life Alert users.

As one of the most well known companies in the medical alert system industry, Life Alert is able to require lengthy contracts for new clients. While some customers have been disappointed to have to sign a two or three year agreement, the advantage is that you have locked in pricing for the life of your service contract. It can be reassuring to know that this is one bill that is not going to increase for three years.

Life Alert has evolved with the innovations emerging in medical alert systems. While their basic home equipment has a range that is shorter than many other providers, it is sufficient for in-home use. They also offer mobile options to keep seniors safe when they are away from home. This mobile emergency system, that is available with their Complete Plan, is connected to emergency services throughout the US.

In addition to the standard panic button, Life Alert systems are equipped with smoke and carbon monoxide detection technology. These types of emergencies often leave seniors unable to respond or call for help. At times, they may not even be aware that an emergency is at hand, but the Life Alert system calls for emergency services that could be vital to ensuring the safety of your loved one.

For response time in any type of emergency situation, Life Alert has a reputation for efficiency. The speed of their emergency response services has saved the lives of many customers.

Expert Popularity Score
Expert Popularity Score
(6.9 of 10)

Reviews Bee carefully evaluates expert opinions on medical alert systems, which analyze the features, reliability, and cost of each popular medical alert system. Life Alert is one of the best known names among experts and consumers alike. As a top Consumer Reports medical alert system choice, Life Alert does well in expert reviews.

Expert reviews are an important element of the Reviews Bee algorithm because they know exactly what to look for in a medical alert system. Comparing large amounts of data, rather than the single experience of an individual, expert opinions are comprehensive and well rounded.

Cost is one of the items experts consider when recommending top medical alert systems. This is the category in which Life Alert struggles the most. With a great reputation for quick service, Life Alert customers incur hefty monthly charges and mandatory long term contracts.

Expert Ratings
Expert Ratings
(7.6 of 10)

The ratings of experts is an essential ingredient in the Reviews Bee algorithm. The rankings and scores created by those who know the most about medical alert systems are vital to consider in our comprehensive compilation of information on the best medical alert systems.

Life Alert rates well amid medical alert system experts due to its reputation for service, quality, and prompt emergency response time. Life Alert equipment is professionally installed to ensure proper operation and optimal setup. The benefit is that customer service issues rarely arise due to equipment not functioning properly. The disadvantage is the cost of almost $300 to start using your Life Alert medical alert system.

The one feature that Life Alert does not have that experts in modern medical alert technology are looking for is automatic fall detection. In cases where seniors are unresponsive or unable to reach their Life Alert button, emergency services are unaware of the situation. The exception is smoke and carbon monoxide monitoring, which Life Alert does automatically, contacting local emergency services if dangerously high levels are detected.

Consumer Popularity Score
Consumer Popularity Score
(8.0 of 10)

Customers feel like they can trust Life Alert with their loved ones, and that is a high recommendation indeed. To develop a Consumer Popularity Score, Reviews Bee carefully reads hundreds of consumer reviews to establish trends and common feelings held by those who have purchased and utilized Life Alert medical alert systems.

Since we have taken the time to exhaustively research and read these reviews, you can save time by simply comparing our Consumer Popularity Scores and the other factors of our Reviews Bee Score.

Consumer Ratings
Consumer Ratings
(9.9 of 10)

Life Alert systems rank very well amid existing customers. With stellar customer service and unparalleled emergency response, those who have this medical alert system feel that it is worth the premium price they have paid for it. Consumer ratings, in the form of starred reviews from Yelp, Amazon, and other trusted sources, demonstrate that Life Alert users are exceptionally satisfied with their service.

The star rankings of Life Alert clients is an important part of the Reviews Bee algorithm used to reach our final Reviews Bee Score and Top 10 recommendations. In this category, Life Alert ranked third of ten, with these three frontrunners well ahead of other medical alert companies.

Consumer Complaints
Consumer Complaints
(7.3 of 10)

The greatest number of consumer complaints regarding Life Alert refer to aggressive sales techniques and billing. While Life Alert states that contracts are cancelled upon the death or permanent placement of a customer in nursing care or hospitalization, some customers have had difficulty obtaining refunds or stopping service. The premium cost of Life Alert quickly becomes a frustration to those who are attempting to cancel the service.

Some consumers felt that Life Alert uses sales techniques that are designed to manipulate the elderly into agreeing to pricy three year contracts without understanding exactly what they are signing up for. Though Life Alert provides excellent emergency response service, their sales and billing departments are not as highly rated.

Complaints regarding billing are the most common among each of the medical alert system providers, so in this Life Alert is not alone. With a clientele that is, by nature, frequently in need of contract cancellation due to death or situation changes, billing does become an issue. Life Alert seems to strive to settle each individual issue in as timely manner as possible.

Overall (8.4/10)

Experts and consumers agree that Life Alert is a dependable medical alert system with years of success to recommend it. Reviews Bee has done hours of research to create a Reviews Bee Score of 8.4 for Life Alert, which places it just below our top recommendations, Philips Lifeline. For fast in-home emergency professionals when needed, it is difficult to compete with Life Alert.