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Alert1 Medical Alert System Review

The Alert 1 medical alert system ranks third overall in Reviews Bee’s Top 10. A traditional system with home base and coordinated pendant, Alert 1 offers free monitoring for the spouse of any customer.

Expert Popularity Score
(8.9 of 10)
Expert Ratings
(9.5 of 10)
Consumer Popularity Score
(8.9 of 10)
Consumer Ratings
(9.3 of 10)
Consumer Complaints
(9.5 of 10)
Overall Rating
(9.3 of 10)
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Full Description

Alert 1 offers traditional home based medical alert systems and options that use GPS and cellular technology. They offer a 30 day money back guarantee that enables new clients to try the service and determine whether it will work for them. This is significant with mobile medical alert systems that depend upon local cellular service.

Voice extenders are included in the Alert 1 system to help customers communicate with their home base in case of emergency. If they receive a call without voice communication, the monitoring center contacts your emergency contacts.

Expert Popularity Score
Expert Popularity Score
(8.9 of 10)

The experts who reviewed Alert 1 were impressed by the free spouse monitoring. Medical alert systems can become a significant monthly expense for seniors, so this two for one deal helped Alert 1 rank well with experts and Reviews Bee.

Alert 1 also offers some premium services, such as mobile monitoring systems, lockboxes, and contract free sign-ups.

Expert Ratings
Expert Ratings
(9.5 of 10)

Alert 1 ranked in the middle of some expert top 10 ratings, and was not mentioned in several. Taking these ratings into account, Reviews Bee sixth of ten for an Expert Rating Score of 5. The experts that did rate Alert 1 noted some of their premium features.

Reviews Bee looks for consistent mention of medical alert systems in the opinions of industry experts, and Alert 1 simply was not always present in the discussions of the best medical alert systems available.

Consumer Popularity Score
Consumer Popularity Score
(8.9 of 10)

Customer reviews consistently state that Alert 1 equipment is easy to install and that customer service is friendly and helpful when difficulties were encountered. Clear instructions and test calls to confirm the system is operational were two significant factors in customer satisfaction at this stage.

Those who have used the medical alert system in an emergency reported quick response by the monitoring center and competent decision making regarding who to call. The monitoring center sends emergency personnel as necessary and also contacts listed family members.

Consumer Ratings
Consumer Ratings
(9.3 of 10)

Consumer ratings for Alert 1 were compiled by Reviews Bee from a wide variety of consumer and healthcare related websites. With over 100 reviews documented for Alert 1, they had the fifth highest overall star rankings according to consumers as calculated by Reviews Bee.

The majority of Alert 1’s consumer reviews were posted at ConsumerAffairs.com with an overall 4 star rating.

Consumer Complaints
Consumer Complaints
(9.5 of 10)

Alert 1 is plagued by the same consumer complaints that surround most medical alert companies. Consumers do not like the fact that they do not get a refund for prepaid service when their loved one died or enters a nursing facility. Like many medical alert systems, Alert 1 is not obligated to refund unused service fees. They do offer varied payment plans for those who don’t know how long they will need the system.

Another common complaint was with the sensitivity of the pendant. Many accidental calls to the emergency monitoring center were reported by current customers of Alert 1.

Overall (9.3/10)

Alert 1 provides friendly customer service for their medical alert systems, along with a 30 day money back guarantee. Consider how much service you want to pay for beyond that 30 days, because a refund upon cancellation is not guaranteed.