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ADT Review

Our team carefully analyzed over 53 trusted expert and consumers websites and used the analysis to come up with the score of each product for our Top 10 list. We considered both the satisfied and dissatisfied consumers so as to end up with a comparative review.

Expert Popularity Score
(7.9 of 10)
Expert Ratings
(6.2 of 10)
Consumer Popularity Score
(8.9 of 10)
Consumer Ratings
(7.9 of 10)
Consumer Complaints
(5.6 of 10)
Overall Rating
(6.4 of 10)
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Full Description

ADT provides security to our home and is supported by a reputation of worthy service that you can rely on. With an experience of more than 100 years in provision of security, ADT is well developed as a company that dedicates their work to your home security with a lot of seriousness and is perhaps the most recognised name in the security business. ADT is also acknowledged by its service, providing a Money-Back Service Guarantee, Theft Protection Guarantee, Homeowner Insurance Discount Certificate and Relocation Discount Guarantee.

In a short period of time, they are even providing same day installation when you make a call to them to set up service with them. Do all of these advantages mean that ADT is the finest option when it comes to security? We are not going to declare that, because we have obtained many ADT consumer reviews all through the years who find ADT service to be of great shortcoming.

Expert Popularity Score
Expert Popularity Score
(7.9 of 10)

Experts recommend the product as it gives a relocation service known as “Mover’s Guarantee” which will essentially allow you to move your system (especially if it is reinforced with wire or hybrid wired/wireless), instead it offers a comparable equipment package freely so long as you have been a client for not less than six months with no delays in your current contract or payment. Any extra equipment required for your new home would be given at 25% of the normal price if you accept a new contract for 36 months with any move of apparatus.

Expert Ratings
Expert Ratings
(6.2 of 10)

ADT is well rated by experts because it is a well developed company and is perhaps the most recognized name in business pertaining security. Big national alarm companies like ADT may utilize the authorized dealers to trade and install their alarm products. Unluckily, absence of training and quality control can result to poor quality dealers. From this, we have seen several few contrary reviews on ADT we received over the years. Luckily, there are some ADT dealers who are very impressive; it actually depends on your geographic position.

ADT has a permitted dealer program. From this program, individual dealers provide security system installations which are then supervised by ADT. A number of ADT Authorized Dealers use same DSC, Honeywell/Ademco items as installed by ADT.

Whether a customer buys ADT tracking services straight from ADT or via an authorized dealer, a monitoring contract will be needed.

Consumer Popularity Score
Consumer Popularity Score
(8.9 of 10)

In our analysis, we have gone beyond just looking at the consumer rating. We have looked deep into the popularity of the product among the consumers and averaged it to 8.9. This means that ADT ranked in the middle of the top 10 products for providing home security. Special coverage of compensation up to 500$ of insurance is not provided by other security companies and it contributes further to ADT’s reputation as a leader in this industry and is praised by consumers.

Consumers like that ADT contains one of the industry’s well designed security monitoring networks. It has four monitoring stations in the United States and other two in Canada, you can be sure your home is being monitored 24/7. ADT takes care of its own monitoring services, employing more than 2,000 emergency dispatch operators, and doesn’t consult any third-party providers. ADT will inform the relevant authorities if there is a confirmed threat, hazard or medical emergency in your place.

Consumer Ratings
Consumer Ratings
(7.9 of 10)

We have averaged the star ratings of the product on several consumer sites and go an average of 7.9. This may be due to several good sides of it mentioned by consumers, such as:

  • Customizable Home Security System

As much as ADT does offer five different package options, they also provide the ability to add on different items to round out your home security system. This is a pleasing feature if you understand exactly what you want or don’t want to pay for in terms of extra equipment. Above that, ADT also provides a custom home service with increased technology and supervising devices if you want to spend a little more and obtain a little more for the security system at your home.

  • Plenty of Home Surveillance Options and Upgrades

With ADT, you can always have a paramount view on any part of your home from any position. ADT’s video surveillance options enables you to safely view video, monitor persons is in your home, and check everything while you’re away. There are also a number of video upgrades available, so you will never feel prevented from what you can do.

Consumer Complaints
Consumer Complaints
(5.6 of 10)

Since ADT does not have Surveillance Options, most consumers saw this as being a field where it has shortcomings. Pan-and-tilt cameras are very essential devices, as they can be operated remotely and allow you to check around a room. Those who are concerned with monitoring their doorstep or backyard, outdoor cameras should be what they want to rush for. Even though ADT does provide contact to outdoor cameras, they are not standardized with the Pulse® system. You may have installed ADT outdoor cameras, but they may end up being stand-alone cameras, and would not connect to the Pulse® system. Taking both of   this camera option is not considered standard in the industry, but several security companies always provide both, or at least, one or the other.

To make matters worse, the pricing for this “Quality Service Plan” is not openly given on the website. It will therefore force you to make a call and get more information on how the calculations are done in determining the exact cost of your system.

The installation fee was also an area where most consumers had an issue with. The standard installation charges for one of the selected Security ADT monitored packages are $99.

Overall (6.4/10)

ADT is a middle-edged home security product and has quite a number of fascinating features. You have a number of package options that you can choose from making it more advantageous. It stands at position four in our top 10 list of products with a rating of 6.4.